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The best AI voice agent for radiology is one built around radiology workflows. It books straight into your RIS, runs safety screening on the call, passes contraindicated patients to your team, and checks who's qualified, not just which rooms are free. Avoca's agents also answer general enquiries, so fewer calls go to reception, and the booking engine covers online bookings and eReferrals too.

Yes. Avoca's AI agents automate patient scheduling and communications from first contact to follow-up. They book appointments from inbound calls, online bookings and eReferrals, then handle intake forms, SMS confirmations, reminders, scan-specific prep, and post-appointment follow-up.

For eReferrals, Avoca contacts patients by SMS and outbound calls to book them in. Every message can be customised to each clinic's services, protocols and branding.

Yes. Avoca can book multiple scans for the same patient in one call, including multi-modality bookings. Its scheduling logic offers times when the scans can be grouped together, so the patient gets everything done in one visit.

Yes. Avoca can book appointments for all radiology services. While booking, it asks the safety screening questions for each scan and checks the answers against your clinic's protocols. Then skills-based scheduling matches the scan to staff qualified to do it, checking the roster, each person's skills and supervision needs, and the RIS diary all at once. Patients are only offered a time when everything lines up.

For example, a CT with contrast includes allergy and kidney function checks. And a trainee sonographer's ultrasound is only booked when a qualified supervisor is free at the same time.

Yes. Fees are set per clinic, so Avoca quotes correctly whether a scan is bulk billed at one site or private at another. Patients hear the total fee, rebate and out-of-pocket cost on the call.

Avoca reads availability live from your RIS and staff roster, so lunch breaks, blocked rooms, equipment downtime and staff breaks are never offered to patients. A time only shows up when the room is open and a qualified person is working.

When Avoca's AI voice agent can't answer a question, it transfers the call to reception. After hours, it emails your reception team a summary of the call so they can follow up the next day.

You set transfer rules for specific services to match your clinical protocols. In an emergency, the agent advises the caller to ring Triple Zero (000).

Pretty fast. Most practices have Avoca's booking engine live within weeks of kick-off. You get a dedicated project manager to run the rollout, and a customer success engineer who connects Avoca to your RIS, sets up each clinic's booking logic and tests every flow before launch. Many practices start with one or two pilot clinics.

Almost instantly. Avoca's AI voice agent usually picks up in about 1.5 seconds, whether it's peak hour or midnight. No hold time. No hold music. Bliss.

Avoca is built for radiology, so it understands the clinical terms and abbreviations referrers use, and matches the scan to your clinic's own service list. On a call, the patient reads the scan name from their referral. If Avoca isn't sure, it asks a clarifying question, and passes the call to your team only as a last resort. It always confirms the procedure name with the caller before booking.

For online bookings, eReferrals and faxes, Avoca reads the referral itself and matches it to your services the same way.