Built for regulated
healthcare environments
Infrastructure hosted in Australia, with data residency, security, and compliance embedded directly into the architecture.
Your data, secured and sovereign
Hosted in Australia
All infrastructure runs within Australian data centres. Patient data never leaves the country.
Encrypted end-to-end
All data is encrypted at rest and in transit. Role-based access controls and audit logging ensure patient information is protected in accordance with the Australian Privacy Act.
Always available
Infrastructure is architected for high availability and peak demand resilience, so patient access is never compromised during high-volume periods.
Vendors held to the same standard
All third-party vendors undergo security and compliance assessments before integration. Access is tightly scoped and reviewed regularly.
AI you can trust in a clinical environment
Grounded in your knowledge
Avoca’s AI draws only from your defined knowledge base: your booking rules, protocols, and service logic. It does not generate responses from outside your approved sources.
Escalations built into the system
Defined escalation pathways route clinical and operational issues to the right teams automatically. Triage protocols are built into the system so high-priority matters are flagged and addressed in real time.
Exceptions always reach a human
When an interaction falls outside defined parameters, it escalates automatically. A structured task queue ensures nothing is missed and the right person acts with full context.
Monitored in real time
Performance, availability, and error rates are tracked continuously. Automated alerts ensure issues are detected and resolved before they affect patient care.
The Avoca team did exactly what they said they would do. They understood our requirements from a governance, compliance, and risk perspective to meet our obligations and ensure our data was protected.
Security your governance team can sign off on
We design, deploy and operate the infrastructure in partnership to the standards regulated healthcare demands.