Patient experience

Digital patient experiences
that build loyalty

Avoca manages every patient touchpoint automatically, from booking confirmation through to post-scan follow-up, so every patient leaves with a positive impression of your network.

The problem

Your standard of care should extend to every patient touchpoint

Patients notice every gap, and so do their referring doctors.

Long hold times to book an appointment
No preparation information before arriving
Rostering errors put appointments at risk
Silence after the scan, with no follow-up
How Avoca solves it

Every touchpoint, thoughtfully considered

01

Patients arrive prepared, not guessing

Automated prep information and digital intake forms are sent before every appointment.

02

Consistent communication at every step

Confirmations, reminders, and post-scan follow-ups, automated and consistent across every site.

03

A portal patients can actually use

Results and history in one place, building familiarity and trust with your network over time.

04

Recall that brings patients back

When follow-up imaging is needed, Avoca reaches out automatically so patients return to you.

05

Referrer loyalty that builds patient loyalty

A connected experience keeps referring doctors recommending your network, again and again.

Avoca delivered an experience for the patient that wasn't a mechanical answering machine. They personalised and tailored the way the AI interacts so that it's optimised.

Dylan Campher · CEO, Partnered Health

4.6/5
average patient satisfaction across the journey
Get started

Ready to deliver digital patient experiences?

Every booking confirmation, reminder, results portal, and follow-up — automated, consistent, and on-brand across your network.